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Infrastructure Management · Wilmington, NC

We own your
infrastructure.

Proactive monitoring, backup oversight, patching, and automation for companies running business grade infrastructure without a dedicated team to manage it.

Schedule a Discovery Call See what's included
Approach
Proactive
Billing
Flat Rate
Location
Wilmington, NC
Infrastructure Monitoring
Backup Oversight
Patch Management
Endpoint Protection
Automation
Network Management
Disaster Recovery
Infrastructure Monitoring
Backup Oversight
Patch Management
Endpoint Protection
Automation
Network Management
Disaster Recovery
Services

What we take
off your plate

01
Infrastructure Monitoring & Alerting

Your systems are watched continuously. Drives filling up, services going down, unusual activity: caught and addressed before they reach you. All servers include endpoint detection and response backed by a 24/7 SOC.

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02
Backup & Recovery Oversight

Most businesses assume their backups are working. Often they're not. We verify, test, and document your recovery process so you're covered when something goes wrong.

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03
Patch Management

Unpatched systems are the most common entry point for attackers. We keep your infrastructure current on a scheduled basis so there is no scrambling after a vulnerability drops.

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04
Automation & Process Improvement

Repetitive manual tasks create risk and waste time. We identify what can be automated in your environment and build the tooling to handle it consistently.

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About

Infrastructure consulting for businesses that take IT seriously.

Tidal Banks Technology is a boutique infrastructure practice serving small and mid-sized businesses across the greater Wilmington area. We focus on proactive management, keeping systems healthy, documented, and resilient so that infrastructure stops being something you worry about.

Every engagement is built around your environment, with regular reporting and a clear point of accountability.

We're not a ticket queue. We're a dedicated practice that treats your infrastructure like it matters because it does.

Matt, Founder
Matt
Founder & Principal

Senior Systems Administrator at a Wilmington-based SaaS company, with a background spanning network infrastructure and systems engineering. Years of hands-on experience keeping production environments healthy across on-prem, hybrid, and cloud deployments.

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Infrastructure Monitoring

Continuous visibility into your environment, with 24/7 SOC-backed endpoint detection on every server

Backup & Recovery

Verified, tested, and documented so you're covered when it matters

Patch Management

Scheduled, consistent patching across your infrastructure

Automation

Reducing manual work and building more resilient, repeatable processes

Certifications
CiscoCisco Certified
JuniperJuniper Certified
Process

Simple by design

01
Discovery Call

We start with a free conversation about your environment: what you're running, what keeps you up at night, and whether there's a fit. No pitch, no pressure.

02
Environment Assessment

We document your current infrastructure, identify gaps, and put together a clear picture of what a retainer engagement would include and what it would cost.

03
Ongoing Management

Flat monthly fee. Monitoring, maintenance, patching, and reporting on a regular cadence. You stay informed without having to manage it yourself.

Service Area

Rooted in Wilmington, NC.

We serve companies across the greater Wilmington area. Local presence means genuine investment in the community we work in.

Wilmington Greater Area N
Pricing

No B.S. Pricing.

Monthly Retainer
Core Package
$1,600 / month

Covers up to 15 infrastructure assets. Environments with greater complexity are quoted individually.

What's included
Infrastructure monitoring and alerting across your network gear and servers
Server endpoint detection and response, backed by a 24/7 security operations center
Backup and disaster recovery oversight: verified, tested, and documented
Monthly patch management across your infrastructure
Basic automation to reduce manual tasks and improve efficiency
Monthly health report: system status, issues resolved, and anything worth your attention
Need something beyond the core package? We'll scope it and provide a quote before any work begins.
A La Carte
Project Work
$140 / hour

Billed in 2-hour minimums. We provide best-effort estimates upfront and keep you informed as work progresses. No surprise hours on your invoice.

Common projects
Server configuration and optimization
Advanced automation and custom scripting
Network upgrades and redesigns
Cloud migration and administration
Custom tool configuration and deployment
Environment procurement and buildout
Not sure if your project fits the retainer or needs a separate quote? Just ask during your discovery call.
Let's Talk

Your environment,
finally in good hands.

No commitment required. Just a straightforward conversation about what you're running and whether Tidal Banks Technology is the right fit.

Schedule a Free Discovery Call Or call (910) 604-9828